Compare Support Options

You can choose between three different levels of support depending on your level of commitment to the project and your needs:

  • Community Support: Developers, researchers and technical enthusiasts to test and evaluate the capabilities of the software, and to build cloud environments for research purposes.
  • Basic Commercial Support: Corporations, research centers and governments that require expert support assistance with basic SLAs during customization and building phases or to operate non-production cloud environments for testing/development applications.
  • Production Commercial Support: Corporations, research centers and governments that require expert support assistance with production SLAs to operate cloud environments for production applications.
Community Basic Production
Software
Certified Software × × ×
Open-source Code × × ×
Regular Updates × × ×
Migration Path × × ×
Maintenance Releases × × ×
Service Packs × × ×
Product Influence × ×
Minor Enhancements ×
Hot Fixes ×
Documentation and Training
Online × × ×
PDFs × × ×
Access to Private Webinars × ×
Discount in Training × ×
Support
Community Support × × ×
Professional Services × × ×
Expert Support × ×
Support Portal Access × ×
Privacy and Security × ×
Production SLAs Standard & Premium
Long-term Multi-year Support ×
Legal
OpenNebula Powered Logo × ×
Indemnification ×
Licensing Flexibility ×
Pricing
Year Subscription Free Starts at 300 € per server
Compare Support Plans
Starts at 500 € per server
Compare Support Plans

Description of Benefits

Software

Certified Software

Open-source Code

  • OpenNebula is fully open-source software released under Apache v2.0 license that is completely available in a public repository.

Regular Updates

Migration Path

  • Upgrade process to easy migrate your production environment to new versions of the software.

Maintenance Releases

Service Packs

  • After its first year, and for two additional years, OpenNebula distributes a service pack (SP) for each major release that combines all the patches to easily install or deploy its last update.

Product Influence

  • We listen to all users when determining our product roadmap, but the feature requests by users with an active Basic and Production subscription get bumped up to the front of the line.

Minor Enhancements

  • Delivery of software patches to provide minor enhancements.

Hot Fixes

  • Delivery of software patches to solve critical impact issues as part of an incident resolution.

Documentation

Online

PDFs

  • PDF version of the online guides.

Access to Webinars

  • Access to the private webinars that OpenNebula Systems holds to educate clients and partners about the main features of OpenNebula and to provide demos on specific functionality areas or deployment scenarios.

Discount in Training

Support

Community Support

  • Support by an active community, on a volunteer basis. Repairs/enhancements are made (or accepted) by project contributors on a best-effort basis, with no guarantees of either resolution or timeliness.

Professional Services

Expert Support

  • The OpenNebula Systems engineering team wrote most of the source code of OpenNebula and is in a unique position to provide support and services that require commercial SLAs.

Support Portal Access

  • The OpenNebula.pro Support Portal provides all of the benefits of a commercial subscription such as direct interactions with the experts, real-time tracking of incidents, and critical issue notifications.

Privacy and Security

  • IT assets often provide a critical competitive advantage, so enterprises are understandably concerned that using public mailing lists for technical support may reveal confidential corporate information. The privacy and security of the OpenNebula.pro Support Portal ensure that your confidential corporate information always remains private.

Support SLAs

Long-term Multi-year Support

  • OpenNebula Systems stands behind and supports and maintenance each OpenNebula series (major release) for up to five years. Within Community and Basic Support, the OpenNebula team only offers support for the last stable release.

Indemnification

  • OpenNebula Systems offers indemnification for copyright infringement claims made by third parties against customers and partners with an active subscription, so you can deploy OpenNebula in your business without complex legal concerns.

OpenNebula Powered Logo

  • Users with an active subscription can use the OpenNebula Powered logo to help cloud consumers quickly identify cloud infrastructures that are powered by OpenNebula and supported by OpenNebula Systems.

Licensing Flexibility

  • OpenNebula is available under Apache v2.0 license, and can be released under a different license to meet customer’s and partner’s needs and requirements.

Pricing

Year Subscription

  • Subscriptions are for a specified time period and not for a particular release. So you can move to any currently supported release of OpenNebula at no additional cost with a permanent license to use the software; there are no large upfront license fees or hidden costs.